Reference

How sobbet Handles Your Personal Information

Your account data, wallet details and browsing behaviour on sobbet are handled with a clear set of rules — not vague promises.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data clarityYour right to access and deleteDirect contact path for data requests

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DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or remove data we hold on your account, reach out through any of the channels below. Our support team handles privacy requests alongside general account queries — use the subject line 'Data Request' so it reaches the right person without delay. We aim to respond to every data-related message within the window our support team operates.

What We Collect and Why It Matters

sobbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on sobbet, we collect the information needed to run your account — your name, contact details, and the payment method you link, whether that is DANA, OVO or GoPay. Your wallet ID is stored only to process deposits and withdrawals; we

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do not share it with third parties for marketing. We also collect technical data: device type, browser, and session logs. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, the content of that conversation is stored and
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linked to your account for follow-up purposes. Usage data — which sections of the platform you visit, how long sessions run — is collected in aggregate and used only to improve the service. We do not sell personal data. Where local law applies and eligible regions
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are confirmed, your data is processed in line with applicable privacy frameworks. If you are in Semarang or anywhere else in Indonesia, the same data standards apply to your account. You can request a copy of the data we hold on you at any time through
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the contact path listed in this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

Four Ways We Protect Your Account Data

Privacy on sobbet is not a checkbox — it is built into how the account system works. From the moment you link a wallet like OVO or GoPay, the data handling rules below apply. Each point here describes an actual operational practice, not a general aspiration.

Encrypted Storage Account credentials and wallet references are stored using encryption. Your DANA or OVO wallet ID is never held in plain text and is not accessible to non-essential internal teams.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any point.

Data Retention Limits We keep your account data only as long as your account is active or as required by applicable rules. Once an account is closed and the retention period ends, personal data is removed from our systems.

Third-Party Access Rules We share data only with payment processors — like the infrastructure behind DANA, OVO and GoPay transactions — and only the minimum data needed to complete a transaction. No marketing data sharing.

Common Questions About Your Data on sobbet

These are the questions we actually receive about data, privacy and account information. If your question is not here, the support contact paths above are the fastest route to an answer.

We collect your name, contact details, and the wallet you link — DANA, OVO or GoPay. We also log your device type and session data for security purposes tied to your account.

Your wallet reference is shared only with the payment processor needed to complete your transaction. It is not sold, rented or passed to any marketing or advertising service.

Contact our support team via live chat or email with the subject 'Data Request'. Include your registered account name and we will respond with the data we hold linked to your account.

Yes. Submit a deletion request through the Help Centre or via email. We will remove your data after confirming your identity and completing any legally required retention period for that account.

We use session cookies for login continuity and analytics cookies to see how the platform performs. You can block or clear cookies through your browser settings; some account features may be affected.

Data is retained for the period required by applicable rules after account closure. Once that period ends, personal information linked to your account is removed from active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How sobbet Handles Your Personal Information

How to Reach Us About Your Privacy

Four Ways We Protect Your Account Data

Common Questions About Your Data on sobbet

01 What personal data does sobbet collect when I open an account?

02 Is my DANA or OVO wallet information shared with anyone?

03 How do I request a copy of the data sobbet holds on me?

04 Can I ask sobbet to delete my personal data?

05 Does sobbet use cookies, and can I turn them off?

06 How long does sobbet keep my account data after I close my account?

Privacy Policy

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