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What You Agree to When You Use sobbet

These terms set out the rules between you and sobbet — what we expect from your account, how deposits through DANA, OVO, and GoPay are treated, and what happens when something needs to be sorted out.

Account ownership rulesDANA, OVO, GoPay deposit termsWithdrawal and verification stepsEligibility by local lawHow to raise a dispute

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TERMS HELP CHANNELS

Reach Us About Any Terms Question

If any part of these terms is unclear — whether it is about how your DANA withdrawal is processed, why an OVO deposit is pending, or what the account suspension process looks like — our support team can walk you through it. Reach out through any of the channels below and give us your registered account details so we can check the specifics quickly.

Live Chat Access live chat directly from your account dashboard. Our support team can pull up your account, check your DANA or OVO transaction status, and explain any terms clause that applies.

Email Support Send a detailed message to our support address with your account ID attached. We use this channel for written records of terms disputes and for complex GoPay withdrawal queries.

Help Centre Our help centre covers the most common terms questions — account verification steps, wallet linking, and what happens when a deposit via OVO does not clear. Check there first for a quick answer.

How These Terms Apply to Your Account

sobbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on sobbet, you are entering into a binding agreement with us. These terms govern every action on your account — from the moment you register through to deposits, withdrawals, and any dispute resolution. Each deposit you make via DANA, OVO, or

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GoPay is processed under these terms. We do not treat a wallet transfer as confirmed until our system records it on your account balance; if a transfer fails at the wallet side, the funds remain in your DANA, OVO, or GoPay account and no credit is
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applied here. You are responsible for keeping your login credentials private. Sharing your account or letting someone else operate it breaches these terms and can result in account suspension. We may update these terms when regulatory requirements change or when we improve how the platform operates
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— we will notify you through the email address on your account before material changes take effect. Your continued use of the account after the notice period counts as acceptance of the revised terms. If you disagree with a change, you can close your account before
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the new terms apply. These terms are subject to the laws of the jurisdiction governing your region, and access is only available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

sobbet holds your account data only for as long as it is needed to operate your account and meet our obligations under applicable law. We do not sell your personal details to third parties. Wallet data — including the DANA, OVO, or GoPay account numbers you register — is stored under encryption and used only to process the transactions you initiate. Players in Semarang and across Indonesia access the platform under the same data handling standards. If you want to request a copy of the data we hold, or ask us to delete your account, contact support through live chat or email with your account ID.

Encrypted Wallet Data

Your linked DANA, OVO, and GoPay details are stored under encryption. We only access this data to process a transaction you have directly authorised through your account.

Account Retention Policy

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request deletion once all balances are settled.

Cookie and Session Handling

We use session cookies to keep you logged in during your visit. No third-party advertising cookies are placed without your knowledge. You can manage cookie settings through your browser.

Dispute and Review Rights

If you believe we have applied these terms incorrectly to your account, you can raise a formal dispute via email. We will respond with our findings and the specific clause we applied.

Common Questions About sobbet Terms

These are the questions we hear most often about our terms — covering account access, wallet rules, and what you can do if something goes wrong. If your question is not here, live chat is the fastest way to get a specific answer tied to your account.

Access and eligibility depend on local law and the region you are in. The core account terms apply equally, but any jurisdiction-specific rules take precedence where local law requires it.

If a wallet transfer does not appear on your account balance, contact support via live chat with your DANA or OVO transaction reference. We will check the payment log and reconcile it against your account record.

No. These terms require that you are the sole operator of your account. Allowing another person to log in or transact on your account is a breach that can result in account suspension.

We notify you by email to the address registered on your account before any material change takes effect. Continued use of your account after the notice period means you accept the updated terms.

Send a data request via our support email with your account ID. We will compile and return the data we hold within the timeframe required under applicable law for your region.

Raise a formal dispute through the email support channel. Include your account ID and the transaction reference. We will review the case, cite the specific clause we applied, and send you a written response.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use sobbet

Reach Us About Any Terms Question

Account Security and Data Under These Terms

Encrypted Wallet Data

Account Retention Policy

Cookie and Session Handling

Dispute and Review Rights

Common Questions About sobbet Terms

01 Do these terms apply differently depending on where in Indonesia I access sobbet?

02 What happens if my DANA or OVO deposit does not show on my account?

03 Can someone else use my account on my behalf?

04 How will I know if the terms have changed?

05 How do I request the data sobbet holds about me?

06 What if I disagree with how a term has been applied to my GoPay withdrawal?

Terms & Conditions

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